part-time JOB AT THE DECC Volunteer / Fundraising, Manager on Duty Summary Title Volunteer / Fundraising, Manager on Duty Hourly Wage $17.00 Summary/Objective The Volunteer/Fundraising Manager on Duty works to ensure all event needs are met and the proper staffing is in place. They oversee Volunteers; they work to ensure events run exceedingly well. Requirements and Competencies Must show excellent customer service skills Strong supervisory and leadership skills Proficient in Microsoft Office Suite Ability to deal with frequent changes, delays, or unexpected scenarios High school diploma or general education degree (GED) 1+ year of supervisory experience 2+ years of customer service experience Essential Functions (Reasonable accommodations may be made for individuals with disabilities.) Lead a team of Volunteers Provide training, excellent onboarding and communicate clearly with all Volunteers Follow all organizational and safety policies and procedures Present a positive impression for Duluth and the DECC to everyone Remain highly visible and approachable to assist all volunteers and guests Work effectively with cross-departmental team members to perform duties collaboratively and in a professional manner Assist team and/or other departments with tasks, including light cleaning, moving chairs or signage, and other event related functions Maintain safety by being aware of event surroundings and allow authorized access only Manage difficult or emotional volunteer situations and respond quickly and courteously to requests for assistance Communicates appropriate and timely information to Volunteer Coodinator Additional duties as assigned Schedule This position is part-time, up to 28hrs per week, with a schedule based on DECC event needs. Daytime, afternoon, and/or evening shifts scheduled on various days of the week, may include some holidays. Supervisory Responsibilities Supervise and oversee part-time Volunteer/Fundraising Program volunteers. Work Environment Will be in varying workspaces based on the needs of each event. The noise level in the work environment may be moderately quiet but will also be very loud on occasion. Earplugs are available for extremely loud events. The responsibilities and pace will vary, and the Volunteer MOD will need to adapt quickly. Additional Eligibility Requirements Must be 18 years of age or older Successful completion of reference checks Successful completion of a background check Successful completion of a drug test, if applicable Uniform Business casual. Subject to change based on individual events. Physical Demands The Volunteer/Fundraising Manager On Duty should be able to communicate clearly with DECC employees and guests and may often use a radio. They will be regularly required to stand, walk, climb stairs, talk, and hear. The employee should be able to lift or move up to 25 pounds. Work Authorization and Security Clearance Requirements The DECC uses USCIS Form I-9 to verify the identity and employment authorization of individuals hired for employment. On the form, an employee must attest to his or her employment authorization. The employee is required to present the DECC with acceptable documents evidencing identity and employment authorization at the time of hire. The DECC will examine the employment eligibility and identity document(s). The list of acceptable documents can be provided by Human Resources. At-Will Employment This position is at will. This means if you are offered the position and accept, your employment with the DECC is for an indefinite period of time and it is subject to termination by you or the DECC, with or without cause, with or without notice, and at any time. Nothing in this job description or any other policy of the DECC shall be interpreted to be in conflict with or to eliminate or modify in any way, the at will employment status of this position. The at will employment status of an employee of the DECC may be modified only in a written employment agreement with that employee which is signed by the Executive Director or the Chair of the DECC Board of Directors. By your signature below, you acknowledge your understanding that your employment with the DECC is at will, and that nothing in this description is intended to constitute a contract of employment, express or implied. EEO Statement The DECC is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualification and ability. The DECC does not discriminate in employment practices on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation or any other characteristic protected by law. The DECC will follow any state or local law that provides greater protection. This policy is neither exhaustive nor exclusive. The DECC is committed to taking all other actions necessary to ensure equal employment opportunity for persons with disabilities in accordance with the ADA and all other applicable laws. Department Operations Reports to Volunteer Coordinator FLSA Classification Non-Exempt Type of Position Part-Time, Event-Driven Type of Employment At-Will Benefits: Free parking Employee wellbeing initiatives Monthly bus pass bus reimbursement program Public Employee Retirement Account (PERA) – Pension Plan – with employer match Optional Minnesota Deferred Compensation Plan Free Employee Assistance Program Paid Time Off More benefit details here: Benefits HERE What is the DECC? The Duluth Entertainment Convention Center (DECC) is a collection of ten venues hosting conventions, meetings, sports, arts, and entertainment right on the waters of Lake Superior in vibrant Canal Park. The DECC offers spectacular views of the Duluth Aerial Lift Bridge and excellent walkability. Steps away from charming Canal Park and Downtown Duluth, guests enjoy shops, restaurants, and easy access to hotels. The Duluth Lakewalk and Bayfront Festival Park are just outside our doors. Home to Duluth Superior Symphony Orchestra, the Minnesota Ballet, UMD Men’s and Women’s Bulldog Hockey, the Olympic gold-winning Duluth Curling Club, and the William A. Irvin floating museum / Duluth Haunted Ship, the DECC is the heart of regional entertainment. Our commitment to sustainability means that all the events we host bring economic and environmental benefits to our city. Mission: We host events, create experiences, and drive our regional economy. Values: Hospitality Entertainment Community Visionary Stewardship
