Employment Join the DECC team When exciting events come to town, they come to the Duluth Entertainment Convention Center. We’re hiring DECC employees who can be critical to the success of hockey games, symphonies, trade shows, wrestling matches, conventions, galas, ballet performances, concerts and more. Work at the epicenter of entertainment. Apply to join our team today. Current Openings If you are interested in DECC employment, please complete our Job Application below and return it to the DECC Human Resources Manager. Submit your application Please read all instructions and the job description before completing an application. Download the Job Application and save the file to your desktop. You can close the job application that is open in your web browser. Open the saved PDF file from your desktop and complete all fields. Once the application is completed, save the completed PDF file. Name the file something that’s specific to you, such as your name and date. Email the saved PDF file to jobs@decc.org. You can also print the PDF and drop it off at the DECC Business Office or mail it to: DECC HR Address Human Resources 350 Harbor Drive Duluth, MN 55802 The Business Office is open Monday through Friday from 8am to 5pm. Guest Services is open Saturday from 9am to 5pm. The DECC Business Office and Guest Services Office are located at Entrance D. You can find maps and directions here. To manage, edit & print the PDF, please download Adobe Reader software. For mobile iOS or Android devices, the app can be downloaded here. If you have questions, please contact Cheryl Oland in Human Resources. Full-time openings As of 08/14/17 FOOD SERVICE DIRECTOR DECC Food Service Director is a developed leader who is proficient in all aspects of food service management and can inspire a large team of food service professionals. The director oversees the catering and concession management teams and maintains excellent standards. The DECC food service department includes a high-volume catering operation serving up to 1500 guests and a concession operation serving up to 7000 guests in AMSOIL Arena and smaller events at portable concession stands. Essential Duties and Responsibilities • Excellent Service • Staff development • Menu development • Food Cost control • Labor cost control • Floor plan design • Fine dining service • Fast food service • Sanitation practices – teaching, monitoring, enforcing • Waste management – reduce, reuse, recycle • Environmental commitment • Service logistics • Cash handling – including point of sale operation • Loss prevention • Safety procedures • High standard of service, cleanliness and efficiency • Maintain positive workplace culture • Attention to detail • Maintain financial stability Work Environment Busy high-volume food service operation with catering and concessions kitchens and dining areas. Exposed to loud noise occasionally, including machinery, concerts, crowds, etc. Limited travel may be required. Education/Experience Required Bachelor’s degree in hospitality or catering style management, business administration, accounting or experience in large quantity food production as well as proficiency in high quality catered events or specialized training in food preparation and/or food service management with demonstrable computer, record keeping and communications skills. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, stand, walk, use hands and fingers, handle or feel and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Required Licenses or Certifications ServSafe Schedule Full-time exempt position. Work week varies according to events. A person in this position works 40-50 hours per week which includes days, evenings, weekends and holidays. Salary Commensurate with experience. Benefits Full time salaried benefit package. CONCESSIONS MANAGER This position will be responsible for the overall operation of the DECC’s high-volume concessions department. In addition, he or she will partner with the Directors to insure high quality presentations and exceed fan expectations while maximizing revenue, minimizing expenses and improving the concession experience. Essential Duties and Responsibilities • Event oversight • Staff development • Menu development • Food Cost control • Labor cost control • Sanitation practices • Waste management • Environment commitment • Cash handling • Loss prevention • Logistics • Safety procedures • High standard of service, cleanliness and efficiency • Food preparation • Staff training • Product merchandising • Excellent customer service Education and/or Experience Minimum of 3 years management experience in high volume food service environment with strong working knowledge of food production operations. Strong leadership, communication and time management skills. Required Licenses or Certifications ServSafe Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, stand, walk, use hands and fingers, handle or feel and reach with hands and arms. The employee is occasionally required to sit, climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Schedule Full-time exempt position. Work week varies according to events. A person in this position works approximately 50 hours per week which includes some days, evenings, weekends and holidays. Benefits Full time salaried benefit package. Salary Commensurate with experience. Part-time openings As of 08/14/17 ICE MAINTENANCE (part-time, union) • Flood rinks and paint ice. • General maintenance of ice-making equipment. • General labor and custodial duties. • Assist other departments with non-ice related work (maintenance, cleaning, etc.) • Some work is performed indoors, some work is performed outdoors during ice season, and work area is cold and wet. • Safety gear may be required for grinding, drilling, hooking up propane tanks, etc. • Exposed to loud noise regularly, including machinery, pep bands, crowds, etc. • Required to ascend at least 15’ and at times up to 40’ on a ladder or scissors-lift; climb, crawl and work in awkward or cramped positions; must regularly lift and move objects or loads weighing up to 100 pounds. • A union position and requires a pre-employment drug screen and physical. • Education/Experience Required – High school diploma or equivalent • Schedule is event driven and you must be available for variable shifts which include some weekdays, evenings and weekend hours. Shift length varies depending on the event. A person in this position works approximately 16 to 20 hours per week. Starting Wage: $10.20/hour SERVING ASSISTANT (part-time, event driven) • Assist in clean up after meals served and wash equipment. • Assist with plating meals, when required. • Cooperate and assist team workers with other projects as assigned. • Able to deal with frequent change, delays, or unexpected events. • Respond courteously and promptly to customer needs. • Observe sanitation, safety and security procedures. • While performing the duties of this job, you are required to stand and to use your hands to prepare food. You must frequently lift and/or move up to 35-40 pounds • The availability of shifts primarily depends on events in the building. Shifts generally last 4 to 8 hours and can occur at any point during the day, from 8:00 a.m. to 10:00 p.m. or any time in between. We do not schedule an ending time. Starting Wage: $9.50/hour plus gratuities CAPPUCCINO CART ATTENDANT (part-time) • Background in coffee, cappuccino or food service is preferred. • Prepare specialized coffee drinks, such as café latte or cappuccino by brewing espresso and steaming milk. • Prepares iced beverages such as coffee, tea, and fountain or bottled drinks. • Cleans and polishes utensils and equipment used in food and beverage preparation. • Complete set-up, stocking and break-down of cappuccino cart during shift. • Simple cash procedures and transactions. • Shifts vary according to events scheduled and are usually 4 to 8 hours in duration. Starting Wage: $9.50/hour or BOE CONCESSIONS ATTENDANT (part-time) • Concession Stand Attendant sells concessions including soft drinks and food items to guests at various events. • Be familiar with and able to discuss concession menu with guests. • Operate cash register and make change. • Stock and replenish stand inventory as needed. • Performs other duties such as clean-up of stand and counting revenues as assigned by supervisor. • Must be friendly, outgoing and have a customer-focused personality. • 2-4 shifts per week – schedule varies according to events. Evenings and weekend shifts. Position continues into April. (You are provided with a season schedule – bulk of shifts are for UMD Men’s home hockey games.) • Great job for students or anyone wanting to make some extra cash. Must be 16 years of age or older. Starting Wage: Minimum Wage ICE CREAM ATTENDANT (part-time) • Serve customers ice cream from a clean and well-stocked stand. • Be familiar with and able to discuss menu and prices with customers. • Stock and replenish stand as needed and assist team works with duties. • Receive money and make correct change for guest. • Performs other duties such as clean-up of stand and counting revenues as assigned by supervisor. • Must be friendly, outgoing and have a customer-focused personality. • 2-4 shifts per week – schedule varies according to events. Evenings and weekend shifts. Position continues into April. (You are provided with a season schedule – bulk of shifts are for UMD Men’s home hockey games.) • Great job for students or anyone wanting to make some extra cash. Must be 16 years of age or older. Starting Wage: Minimum Wage GUEST SERVICES ATTENDANT (part-time) • Generally work 1 of 2 positions; ticket taker or section attendant for hockey games, concerts and other ticketed events at the DECC. • Provides guests with a positive impression of the DECC by offering superior, individualized service. • Enthusiastically greet and direct guests to their section/seats. • Must be friendly, outgoing and have a customer-focused personality. • Enforce facility policies and procedures (e.g. smoking policies) • Proactively approach guests that may have an issue and or complaint. • Identify and respond to emergencies and if appropriate, involve Supervisor or Security. • Must be able to make multiple trips up and down arena stairs while monitoring sections. • 2 to 4 shifts per week – schedule varies with events. Evening & weekend shifts; main season is mid-October to May. • Perfect position for college students or anyone looking to supplement their income. Starting Wage: $9.60/hour BUILDING SERVICES (3rd shift, part-time, union) • Ensure all DECC facilities are clean and welcoming and ready for the next day business (includes general labor of set up, tear down and custodial). • Work is performed both independently and in a team environment. • Must be able to stand and be on your feet for long periods of time, stoop, kneel, crouch, crawl and be able to lift and move at least 50 pounds with or without assistance. • Must have a great attitude and strong work ethic. • No prior experience or training required; proven work history or teamwork and customer service a plus. • Event driven schedule with 3-5 shifts per week. Scheduled shifts are from 10pm to 6am or 5pm to 12am. • Must pass a pre-employment physical and drug screen. Starting Wage: $10.60/hour includes shift differential (after probation period $12.40) BOX OFFICE TICKET CASHIER (part-time) • Greets customers and visitors in a professional manner at ticket counter and phone inquiries. • Ability to read and interpret documents and speak effectively to guests. • Sell event tickets, roll tickets and perform other cash and credit transactions for walk-up and phone customers. • Enters ticket sale, accepts payment, processes transaction and makes correct change. • Must have cash handling experience, strong customer service experience, computer experience and a positive and friendly attitude. • Keep box office area clean and clutter-free. • Cashier is required to stand or sit for an extended period of time. • Flexible hours (days, evenings and some weekends) approximately 2-3 shifts per week; usually 4 to 8 hours; • Starting Wage: $10.00/hour or BOE COMMISSARY ATTENDANT (part-time) • Responsible for daily commissary duties by performing the following duties: • Stock concession stands and commissary during events. • Maintain all equipment/product in a neat, clean and orderly manner. • Report any equipment issues to management. • Perform all cleaning and stocking duties as assigned by Concession Manager. • Must be a self-starter who can work well with people at all levels in a professional manner. • Ability to define problems and resolve them quickly. • Excellent organizational skills. • Majority of shifts are 5 to 6 hours, 3-4 shifts a week and mostly on weekends but could be during the week. Starting Wage: $10.00/hour SUITE SERVERS (part-time) • Provide guests with the highest level of service. Anticipate all guest needs and provide prompt and friendly service. • Performs all opening and closing duties. • Prepare and stock Suites with all necessary tableware such as dishes, glassware, silverware, etc. Set-up, monitor and serve a buffet line, as required, from our Advanced Orders. Serve hors d’oeuvres from our Advance Order Menu. • Maintains cleanliness in Suites by clearing tables and service areas of dirty dishes, glassware, serving platters, chafing dishes, linens and any other necessary items to keep Suites orderly while following sanitations practices. • Provides all side work, including washing and restocking of small wares in Suites, refilling sugar, salt and pepper shakers, pizza shakers and condiments. • Must be highly motivated, self-directed and proactive while maintaining a positive, cheerful attitude at all times. • Communicate openly to guests/customers to ensure prompt and friendly service. • Physical Demands: While performing the duties of this job, you are required to stand, walk swiftly and vigorously for extended periods. Use of your hands and arms to carry loaded food, drink, and dish trays. You must frequently lift and/or move up to 30 pounds. • Schedule: Must be committed to Hockey schedule and future entertainment events scheduled. Typical hockey shifts are 7 hours with back to back women’s and men’s games being 11 hours. Regular games are from 4pm to 11pm and both playing is from 12pm to 11pm. Starting Wage: $9.50/hour plus gratuities BARBACK (part-time/event driven) • Responsible for the complete set-up and strike of portable and permanent bars. • Assist bartenders by helping keep bar area well supplied and clean. • Inspect equipment and inventories to ensure the smooth operation of bar events at the DECC. • Must be outgoing and have a customer focused personality. • Must be able to lift 165 lbs (full keg of beer) up 12 inches (into cooler) with assistance. • Some bar experience helpful. • Shifts vary by events scheduled. Possibility of 1 to 3 shifts per week which may include days, evenings and weekends. Shifts usually are 4-8 hours in duration. Starting Wage: $9.50/hour plus gratuities (currently multiple openings) EXPERIENCED COOKS (part-time) • Cooks are responsible for quantity production foods in accordance with the DECC’s and St. Louis County’s standards, safety and sanitation policies • Food production for banquets including organization, preparation, decoration and plating. • Quality control of hot and cold food. • Receive deliveries and practice proper rotation and storage. • Report maintenance problems or other problem areas to supervisor. • Maintain cleanliness of kitchen, including dishwashing and assigned cleaning projects. • Perform chef carving and sauteéing skills in public dining rooms. • Assist Executive Chef and/or Sous Chef with any other needed production. Starting Wage: $12.00/hour FRY COOK/PIZZA COOK (part-time event driven) • Cook burgers and fried foods for concessions grill operation. • Operate broilers, grills, fryers, and ovens. • Follow strict sanitation procedures. • Prepare and bake fresh pizzas for concession operation. • Operate pizza oven to prepare and bake fresh pizza’s. • Shifts 6 – 8 hours, 2 – 3 days per week during hockey season, less during the off-season. • Mostly weekends during hockey games plus other entertainment events. • Kitchen experience preferred but not necessary. Starting Wage: $10.00/hour (currently multiple openings) SERVING ASSISTANT (part-time, event driven) • Assist in clean up after meals served and wash equipment. • Assist with plating meals, when required. • Cooperate and assist team workers with other projects as assigned. • Able to deal with frequent change, delays, or unexpected events. • Respond courteously and promptly to customer needs. • Observe sanitation, safety and security procedures. • While performing the duties of this job, you are required to stand and to use your hands to prepare food. You must frequently lift and/or move up to 35-40 pounds • The availability of shifts primarily depends on events in the building. Shifts generally last 4 to 8 hours and can occur at any point during the day, from 8:00 a.m. to 10:00 p.m. or any time in between. We do not schedule an ending time, but we can give you an estimate of your ending time, if you request. When large events requiring a large staff of bussers are pending, you will be required to keep your scheduling availability open. Starting Wage: $9.50/hour plus gratuities (currently multiple openings) CONVENTION SERVICES SETUP (part-time, union) • Must be able to work independently and in a team environment. • Set up and strike tables and chairs; lay and remove temporary carpet, set up, strike trade show booths and other various duties assigned. • While performing the duties of this job, the employee is required to stand, walk, stoop, kneel, crouch, crawl, and use small power tools. • Able to lift and move at least 50 pounds, with or without assistance. • Must have a great attitude and work ethic, and have a demonstrated history of working well with co-workers and guests. • Shifts are typically 6 to 8 hours; 2 to 4 shifts per week; shifts are typically during the day but can also be scheduled occasionally afternoons and/or evenings because of an event driven schedule. • This union position requires a pre-employment drug and physical testing. Starting Wage: $10.20/hour (after probation period $12.00/hour) (currently multiple openings) CUSTODIAL SERVICES (part-time, union) • Clean windows and bathrooms, sweep, mop, and ensure that all DECC facilities are clean and welcoming. • This is a physical job – While performing the duties of this job, the employee is required to stand, walk, stoop, kneel, crouch, crawl, move at least 50 pounds with or without assistance. • Must have a great attitude and work ethic; be able to work as a team and independently; and have a demonstrated history of working well with co-workers and guests. • Shifts are typically 6 to 8 hours; 2 to 4 shifts per week; shifts are typically during the day but can also be scheduled occasionally afternoons and/or evenings because of an event driven schedule. • This union position requires a pre-employment drug and physical testing. Starting Wage: $10.20/hour (after probation period $12.00/hour) (currently multiple openings) PARKING TRAFFIC DIRECTOR (part-time) • Parking attendant performs duties outside directing traffic and helping keep a safe parking lot. • Required to work outside during rain, snow and heat, etc. • May also be assigned to work in parking booth collecting parking fees. • Shifts vary by event and usually 2-4 shifts per week (10-30 hours). Flexible schedule varied by events scheduled. Starting Wage: $9.75/hour (currently multiple openings)
