part-time JOB AT THE DECC Tour Guide – S.S. William A. Irvin Summary Title Tour Guide FLSA Classification Non-Exempt Type of Position Part-Time, Event-Driven Type of Employment At-Will Hourly Wage $10.75 Department William A. Irvin Reports to Director of Building Maintenance Date of Last Revision 04/15/2021 Summary/Objective A Tour Guide’s primary role is to provide guests with outstanding customer service, an exciting tour, and historical details of the retired ore ship, the William A. Irvin. Schedule This position is part-time with a schedule based on the primary tourist season. The Tour Guides are expected to work variable shifts and must be available to work weekends. Approximately 8-30 hours per week. This schedule is subject to change. Uniform Tour Guides must provide their own khaki or dress slacks or long shorts (jeans are not allowed). The DECC will provide polos or t-shirts with the William A. Irvin logo. Essential Functions (Reasonable accommodations may be made for individuals with disabilities.) Provide facts and a narrative of historical information to groups and individuals while they tour the William A. Irvin Answer questions and provide additional information necessary to complete the full tour experience Follow safety protocols and assume responsibility for the safety of any groups or individuals in your area Occasionally required to perform cashier duties as well as stationary or guided tours Responsible for helping keeping the ship clean and tour-ready Assist team and/or other departments with tasks, including light cleaning, moving chairs, merchandise, or signage, and other event or tour related functions Create and maintain a professional and hospitable appearance and atmosphere Competencies Ability to maintain a cheerful disposition while quickly and courteously responding to guests Ability to contribute to building a positive team spirit and working well with others Ability to show respect and sensitivity for cultural and personal differences Ability to apply supervisory feedback to continuously improve performance Ability to deal with frequent change, delays, or unexpected events Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must be able to speak effectively one on one and before groups of guests Supervisory Responsibilities None Work Environment While performing the duties of a Tour Guide, you are regularly exposed to outside weather conditions and warm and/or humid areas. You are frequently exposed to high places, narrow passageways and steep stairs. The noise level in the work environment is usually moderate. Physical Demands Being a Tour Guide is a moderately strenuous job. While performing your duties, you are regularly required to stand, walk, talk and hear. You must occasionally lift and/or move up to 25 pounds. You must be able to carry on a conversation while walking and climbing steep and narrow stairs. This position will require someone that is able to stand on their feet for many hours at a time, moving quickly to different places based on needs. Travel Required No Required Education and Experience There are no minimum education requirements for this position Preferred Education and Experience Customer service or knowledge of the Duluth area is preferred Additional Eligibility Requirements Must be 16 years of age or older Successful completion of reference checks Successful completion of a background check Successful completion of a drug test, if applicable Work Authorization/Security Clearance Requirements The DECC uses USCIS Form I-9 to verify the identity and employment authorization of individuals hired for employment. On the form, an employee must attest to his or her employment authorization. The employee is required to present the DECC with acceptable documents evidencing identity and employment authorization at the time of hire. The DECC will examine the employment eligibility and identity document(s). The list of acceptable documents can be provided by Human Resources. At-Will Employment This position is at will. This means if you are offered the position and accept, your employment with the DECC is for an indefinite period of time and it is subject to termination by you or the DECC, with or without cause, with or without notice, and at any time. Nothing in this job description or any other policy of the DECC shall be interpreted to be in conflict with or to eliminate or modify in any way, the at will employment status of this position. The at will employment status of an employee of the DECC may be modified only in a written employment agreement with that employee which is signed by the Executive Director or the Chair of the DECC Board of Directors. By your signature below, you acknowledge your understanding that your employment with the DECC is at will, and that nothing in this description is intended to constitute a contract of employment, express or implied. EEO Statement The DECC is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualification and ability. The DECC does not discriminate in employment practices on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation or any other characteristic protected by law. The DECC will follow any state or local law that provides greater protection. This policy is neither exhaustive nor exclusive. The DECC is committed to taking all other actions necessary to ensure equal employment opportunity for persons with disabilities in accordance with the ADA and all other applicable laws. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.