part-time JOB AT THE DECC Suite Attendant/ Server Summary FLSA Classification Non-Exempt Type of Position Part-Time, Event-Driven Type of Employment At-Will Hourly Wage $10.08/hr Plus Gratuity Department Catering Reports to Food & Beverage Manager Date of Last Revision 09/10/2021 Summary/Objective Suite Attendant/Servers are the catering operators of the AMSOIL Arena Suites during sport events and concerts! They are responsible for efficiently running food and beverage services during an event, from set up, serving, cleanup and providing guests with a welcoming experience. Schedule This position is part time with a schedule based on DECC event needs. The Suites are at their busiest schedule from October to April. This position is mostly afternoon and evening shifts on weekends and may include some weeknights and holidays. We cannot guarantee a set number of hours per week. The DECC cannot always schedule a definite ending time due to the nature of the events, but an estimated time will be provided. Availability for UMD Men’s Hockey games is essential. Uniform Uniform is provided by the DECC, except for shoes. Pressed button-up shirt, black dress pants (no leggings or jeans), black shoes (plain black tennis shoes are acceptable), and a name tag. Long hair must be pulled back. Essential Functions (Reasonable accommodations may be made for individuals with disabilities.) Responsible for providing exceptional hospitality while serving food and beverage to all suite holders and single game renters during events hosted at the AMSOIL Arena. Responsible for performing proper Customer Service and ensure prompt and friendly service. Able to talk courteously to all customers to determine their wants and needs. Assist with all catering functions and willingness to perform all positions required Serve hors d’oeuvres and/or set up, monitor and serve a buffet line, as required. place orders and order from the point of sale. Perform alcohol service to Suites. Responsible for clearing suites and service areas. Perform opening and closing duties assigned by the Catering Food and Beverage Manger. Able to deal with frequent change, delays, or unexpected events. Create and maintain a professional and hospitable appearance and atmosphere. Follow sanitation, health, and safety protocols Competencies Respond courteously and promptly to customer needs Ability to ensure a high level of customer service Ability to adapt to changes, delays, or unexpected events Ability to move quickly throughout the complex. Excellent organizational and time management skills. Supervisory Responsibilities None Work Environment While performing the duties of this job, you will frequently be exposed to wet and/or humid conditions and moving mechanical parts. The employee is occasionally exposed to extreme cold and extreme heat. The noise level in the work environment is usually moderate, but can occasionally be loud. Physical Demands While performing the duties of this job, you are required to stand and to use your hands and arms to carry loaded food, drink and dish trays. You must frequently lift and/or move up to 25 pounds, bending, reaching, squatting and pushing carts. A Server must be able to navigate busy and crowded areas safely and quickly. There can be long stretches of standing in place. Travel Required No Required Education and Experience There are no minimum education requirements for this position Preferred Education and Experience Serving experience Additional Eligibility Requirements Must be 18 years of age or older. Successful completion of reference checks Successful completion of a background check Successful completion of a drug test, if applicable Work Authorization/Security Clearance Requirements The DECC uses USCIS Form I-9 to verify the identity and employment authorization of individuals hired for employment. On the form, an employee must attest to his or her employment authorization. The employee is required to present the DECC with acceptable documents evidencing identity and employment authorization at the time of hire. The DECC will examine the employment eligibility and identity document(s). The list of acceptable documents can be provided by Human Resources. At-Will Employment This position is at will. This means if you are offered the position and accept, your employment with the DECC is for an indefinite period of time and it is subject to termination by you or the DECC, with or without cause, with or without notice, and at any time. Nothing in this job description or any other policy of the DECC shall be interpreted to be in conflict with or to eliminate or modify in any way, the at will employment status of this position. The at will employment status of an employee of the DECC may be modified only in a written employment agreement with that employee which is signed by the Executive Director or the Chair of the DECC Board of Directors. By your signature below, you acknowledge your understanding that your employment with the DECC is at will, and that nothing in this description is intended to constitute a contract of employment, express or implied. EEO Statement The DECC is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualification and ability. The DECC does not discriminate in employment practices on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation or any other characteristic protected by law. The DECC will follow any state or local law that provides greater protection. This policy is neither exhaustive nor exclusive. The DECC is committed to taking all other actions necessary to ensure equal employment opportunity for persons with disabilities in accordance with the ADA and all other applicable laws. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.