part-time JOB AT THE DECC Concessions Stand Lead Summary Title Concessions Stand Lead FLSA Classification Non-Exempt Type of Position Part-Time Type of Employment At-Will Hourly Wage 15.00 Department Concessions Reports to Concessions Manager Date of Last Revision 9/16/21 Summary/Objective Using fantastic customer service skills, the Concession Stand Lead will guide the Stand Attendants and participate in taking and serving food and beverage orders, taking payments and giving accurate change to customers at concession stands during special events. This person is a self-starter who can work well with all people in a professional manner. This role is part-time and event-driven. Schedule Concessions are the busiest from October to April. Shifts per week vary according to events and are mostly afternoon, evening and weekend shifts and may include some holidays. Availability for UMD Men’s Hockey games is essential. Uniform The required dress may fluctuate based on the events within the DECC. Formal Events – Business professional attire will be the norm, but there can be fluctuation based on event themes and tone. Casual/Sport/Concert Events – The DECC will provide polos or t-shirts with the DECC logo. Jeans and sneakers are acceptable. Essential Functions (Reasonable accommodations may be made for individuals with disabilities.) Serve customers from a clean and well-stocked concession stand. Be familiar with and able to discuss with customers entire menu and prices. Itemize totals for service on cash register and accepts payment and makes accurate change. Supervises and assists in prepare popcorn, hot dogs, nachos, beverages and other concession stand items. Supervises and assists in stock and replenishing condiments. Work as a team to complete duties. Supervises and assists with maintain the cleanliness of the concession stand following safety and sanitation guidelines. Supervises and assists in performing opening and closing Cleaning and stocking duties assigned by the Concession Manager. Other duties and tasks assigned, as needed. Competencies Adaptability – Able to deal with frequent change, delays, or unexpected events. Customer Service – Responds courteously and promptly to customer needs. Money Handling – Able to make accurate cash transactions and count money. Safety and Security – Observes safety and security procedures. Supervisory Responsibilities Assign job duties to concession stand attendants. Helping to resolve any customer or stand related issues. Have open and good communication with the Concessions Manager in regards to any coaching, teaching, or disciplinary issues that may arise. Serve as the acting supervisor in the stand when Concessions Manager isn’t present. Help train new stand attendants. Maintain all equipment/product in a neat, clean and orderly manner. Report any equipment issues to management. Ability to define problems and resolve them quickly. Work Environment The majority of work will be performed within doors. Many of the areas will fluctuate from moderate to loud noise levels. Temperature can fluctuate from hot to cold. Physical Demands This position will require someone that is able to stand on their feet for many hours at a time, moving quickly to different places based on needs. The Concessions Stand Attendant will need to use their hands frequently, and be able to see, hear, and speak often. This position will require bending and maneuvering, and also the ability to move and lift up to 25 pounds at times. Travel Required No Required Education and Experience There are no minimum education requirements for this position Must be comfortable handling money and accurate making change. Strong communication skills Works well in a team-oriented environment. Pleasant and positive personality. Excellent organizational skills. Preferred Education and Experience Food Service experience Additional Eligibility Requirements Must be 16 years of age or older. Successful completion of reference checks Successful completion of a background check Successful completion of a drug test, if applicable Work Authorization/Security Clearance Requirements The DECC uses USCIS Form I-9 to verify the identity and employment authorization of individuals hired for employment. On the form, an employee must attest to his or her employment authorization. The employee is required to present the DECC with acceptable documents evidencing identity and employment authorization at the time of hire. The DECC will examine the employment eligibility and identity document(s). The list of acceptable documents can be provided by Human Resources. At-Will Employment This position is at will. This means if you are offered the position and accept, your employment with the DECC is for an indefinite period of time and it is subject to termination by you or the DECC, with or without cause, with or without notice, and at any time. Nothing in this job description or any other policy of the DECC shall be interpreted to be in conflict with or to eliminate or modify in any way, the at will employment status of this position. The at will employment status of an employee of the DECC may be modified only in a written employment agreement with that employee which is signed by the Executive Director or the Chair of the DECC Board of Directors. By your signature below, you acknowledge your understanding that your employment with the DECC is at will, and that nothing in this description is intended to constitute a contract of employment, express or implied. EEO Statement The DECC is an Equal Opportunity Employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualification and ability. The DECC does not discriminate in employment practices on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation or any other characteristic protected by law. The DECC will follow any state or local law that provides greater protection. This policy is neither exhaustive nor exclusive. The DECC is committed to taking all other actions necessary to ensure equal employment opportunity for persons with disabilities in accordance with the ADA and all other applicable laws. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.