Employment

Join the DECC team

When exciting events come to town, they come to the Duluth Entertainment Convention Center. We’re hiring DECC employees who can be critical to the success of hockey games, symphonies, trade shows, wrestling matches, conventions, galas, ballet performances, concerts and more. Work at the epicenter of entertainment. Apply to join our team today.

Current Openings

If you are interested in DECC employment, please complete our Job Application below and return it to the DECC Human Resources Manager.


Submit your application

Please read all instructions and the job description before completing an application.

  1. Download the Job Application and save the file to your desktop. You can close the job application that is open in your web browser.
  2. Open the saved PDF file from your desktop and complete all fields.
  3. Once the application is completed, save the completed PDF file. Name the file something that’s specific to you, such as your name and date.

Email the saved PDF file to jobs@decc.org. You can also print the PDF and drop it off at the DECC Business Office or mail it to:

DECC HR Address

Human Resources
350 Harbor Drive
Duluth, MN 55802

The Business Office is open Monday through Friday from 8am to 5pm. Guest Services is open Saturday from 9am to 5pm. The DECC Business Office and Guest Services Office are located at Entrance D. You can find maps and directions here.

To manage, edit & print the PDF, please download Adobe Reader software.

For mobile iOS or Android devices, the app can be downloaded here.

If you have questions, please contact Cheryl Oland in Human Resources.


Full-time openings

As of 09/19/17

 

CATERING MANAGER (full-time, salary)
A Front-of-the House Catering Manager is in charge of the DECC catering department which involves managing the catering service during events and dealing with the necessary preparation before and after the event.

Responsibilities
• Schedules all Catering Supervisors, Servers & Serving Assistants.
• Supervises entire Catering Service Staff.
• Rewarding and Sometimes disciplining employees
• Works as Floor Manager during Catering Events.
• Plans service for each event.
• Performs payroll procedures for Server & Serving Assistant Staff.
• Works closely with the chef to coordinate meal service.
• Prepares room assignments for entire front of house catering staff for each event.
• Attends weekly events meeting with event planners and building services.
• Attends weekly food service meeting with Director of Food Service
• Facilitates meetings with Supervisory Staff.
• Ensures Equipment Stewardship in the Catering Department.
• Practices & promotes Environmental Stewardship and ensures all policies associated with the DECC’s program of Sustainability.
• Additional duties as assigned or delegated by Director of Food Service

Skills/Experience Required
• Must have supervisory experience in a Food Service operation.
• Must have server experience in a full service catering or restaurant setting.
• Prefer degree or equivalent in hospitality experience.
• Creative ideas for accommodating guests and events.
• Team lead experience.
• Work effectively with all DECC team members.
• Excellent communication skills.

Schedule
Generally work a 40 hour week with additional hours as needed to accommodate event schedule. Occasional travel may be necessary.

Work Environment
Busy high-volume food service operation with catering kitchen, dining areas and arena suites. Position generally works in an office environment and throughout the DECC complex. The noise level is usually moderate, but occasionally loud. Physical requirements include sitting, standing, and occasional lifting of 50 pounds.

Benefits
Health Insurance, Dental Insurance, PERA (Public Employee Retirement Association—a defined benefit plan), Deferred Comp (547 plan), paid vacation, sick leave, flex spending plan, free parking and other perks.

Salary: BOE

 


Part-time openings

As of 09/19/17

 

MANAGER ON DUTY (part time,event driven)
• Team members who are assigned, for limited periods of time, to assist Department Managers in the supervision of events. This is a great position for an out-going, organized person with hospitality experience who is seeking part-time, flexible hours in a dynamic, fun and professional work environment.
• Follows event plan to inspect event set-up before guest arrival.
• Monitors events-in-progress.
• Assist service staff and kitchen staff as needed.
• Ensure guest satisfaction and handle situations as needed.
• Create and maintaining a professional and hospitable atmosphere.
• Basic computer knowledge and cash handling experience required for end-of-shift duties.
• Other duties as needed.
• Hours vary from 8 hours to 30 hours per week depending on our event schedule. Events times vary and often include nights and weekends.
Starting Wage: $13.00/hour

 

GUEST SERVICES SECURITY (part-time)
• Patrols floor area, lobbies, corridors, and public rooms, reports updates to management, interviews guests and employees, and investigate disturbances, complaints, thefts, vandalism and accidents.
• Effectively present information in one-on-one and small group situations to guests, clients and DECC employees.
• Obtains assistance for accident victims and assist with any reporting required.
• Notifies staff of presence of persons with questionable reputations.
• Assists management and enforcement officers in emergency situations.
• Education/Experience – Law enforcement training; or three to six months related experience and/or training; or equivalent combination of education and experience.
Starting Wage: $10.10/hour

 

SERVING ASSISTANT (part-time, event driven)
• Assist in clean up after meals served and wash equipment.
• Assist with plating meals, when required.
• Cooperate and assist team workers with other projects as assigned.
• Able to deal with frequent change, delays, or unexpected events.
• Respond courteously and promptly to customer needs.
• Observe sanitation, safety and security procedures.
• While performing the duties of this job, you are required to stand and to use your hands to prepare food. You must frequently lift and/or move up to 35-40 pounds
• The availability of shifts primarily depends on events in the building. Shifts generally last 4 to 8 hours and can occur at any point during the day, from 8:00 a.m. to 10:00 p.m. or any time in between. We do not schedule an ending time.
Starting Wage: $9.50/hour plus gratuities

 

CAPPUCCINO CART ATTENDANT (part-time)
• Background in coffee, cappuccino or food service is preferred.
• Prepare specialized coffee drinks, such as café latte or cappuccino by brewing espresso and steaming milk.
• Prepares iced beverages such as coffee, tea, and fountain or bottled drinks.
• Cleans and polishes utensils and equipment used in food and beverage preparation.
• Complete set-up, stocking and break-down of cappuccino cart during shift.
• Simple cash procedures and transactions.
• Shifts vary according to events scheduled and are usually 4 to 8 hours in duration.
Starting Wage: $9.50/hour or BOE

 

CONCESSIONS ATTENDANT (part-time)
• Concession Stand Attendant sells concessions including soft drinks and food items to guests at various events.
• Be familiar with and able to discuss concession menu with guests.
• Operate cash register and make change.
• Stock and replenish stand inventory as needed.
• Performs other duties such as clean-up of stand and counting revenues as assigned by supervisor.
• Must be friendly, outgoing and have a customer-focused personality.
• 2-4 shifts per week – schedule varies according to events. Evenings and weekend shifts. Position continues into April. (You are provided with a season schedule – bulk of shifts are for UMD Men’s home hockey games.)
• Great job for students or anyone wanting to make some extra cash. Must be 16 years of age or older.
Starting Wage: Minimum Wage

 

ICE CREAM ATTENDANT (part-time)
• Serve customers ice cream from a clean and well-stocked stand.
• Be familiar with and able to discuss menu and prices with customers.
• Stock and replenish stand as needed and assist team works with duties.
• Receive money and make correct change for guest.
• Performs other duties such as clean-up of stand and counting revenues as assigned by supervisor.
• Must be friendly, outgoing and have a customer-focused personality.
• 2-4 shifts per week – schedule varies according to events. Evenings and weekend shifts. Position continues into April. (You are provided with a season schedule – bulk of shifts are for UMD Men’s home hockey games.)
• Great job for students or anyone wanting to make some extra cash. Must be 16 years of age or older.
Starting Wage: Minimum Wage

 

GUEST SERVICES ATTENDANT (part-time)
• Generally work 1 of 2 positions; ticket taker or section attendant for hockey games, concerts and other ticketed events at the DECC.
• Provides guests with a positive impression of the DECC by offering superior, individualized service.
• Enthusiastically greet and direct guests to their section/seats.
• Must be friendly, outgoing and have a customer-focused personality.
• Enforce facility policies and procedures (e.g. smoking policies)
• Proactively approach guests that may have an issue and or complaint.
• Identify and respond to emergencies and if appropriate, involve Supervisor or Security.
• Must be able to make multiple trips up and down arena stairs while monitoring sections.
• 2 to 4 shifts per week – schedule varies with events. Evening & weekend shifts; main season is mid-October to May.
• Perfect position for college students or anyone looking to supplement their income.
Starting Wage: $9.60/hour

 

BOX OFFICE TICKET CASHIER (part-time)
• Greets customers and visitors in a professional manner at ticket counter and phone inquiries.
• Ability to read and interpret documents and speak effectively to guests.
• Sell event tickets, roll tickets and perform other cash and credit transactions for walk-up and phone customers.
• Enters ticket sale, accepts payment, processes transaction and makes correct change.
• Must have cash handling experience, strong customer service experience, computer experience and a positive and friendly attitude.
• Keep box office area clean and clutter-free.
• Cashier is required to stand or sit for an extended period of time.
• Flexible hours (days, evenings and some weekends) approximately 2-3 shifts per week; usually 4 to 8 hours;
Starting Wage: $10.00/hour or BOE

 

COMMISSARY ATTENDANT (part-time)
• Responsible for daily commissary duties by performing the following duties:
• Stock concession stands and commissary during events.
• Maintain all equipment/product in a neat, clean and orderly manner.
• Report any equipment issues to management.
• Perform all cleaning and stocking duties as assigned by Concession Manager.
• Must be a self-starter who can work well with people at all levels in a professional manner.
• Ability to define problems and resolve them quickly.
• Excellent organizational skills.
• Majority of shifts are 5 to 6 hours, 3-4 shifts a week and mostly on weekends but could be during the week.
Starting Wage: $10.00/hour

 

BARBACK (part-time/event driven)
• Responsible for the complete set-up and strike of portable and permanent bars.
• Assist bartenders by helping keep bar area well supplied and clean.
• Inspect equipment and inventories to ensure the smooth operation of bar events at the DECC.
• Must be outgoing and have a customer focused personality.
• Must be able to lift 165 lbs (full keg of beer) up 12 inches (into cooler) with assistance.
• Some bar experience helpful.
• Shifts vary by events scheduled. Possibility of 1 to 3 shifts per week which may include days, evenings and weekends. Shifts usually are 4-8 hours in duration.
Starting Wage: $9.50/hour plus gratuities (currently multiple openings)

 

EXPERIENCED COOKS (part-time)
• Cooks are responsible for quantity production foods in accordance with the DECC’s and St. Louis County’s standards, safety and sanitation policies
• Food production for banquets including organization, preparation, decoration and plating.
• Quality control of hot and cold food.
• Receive deliveries and practice proper rotation and storage.
• Report maintenance problems or other problem areas to supervisor.
• Maintain cleanliness of kitchen, including dishwashing and assigned cleaning projects.
• Perform chef carving and sauteéing skills in public dining rooms.
• Assist Executive Chef and/or Sous Chef with any other needed production.
Starting Wage: $12.00/hour

 

FRY COOK/PIZZA COOK (part-time event driven)
• Cook burgers and fried foods for concessions grill operation.
• Operate broilers, grills, fryers, and ovens.
• Follow strict sanitation procedures.
• Prepare and bake fresh pizzas for concession operation.
• Operate pizza oven to prepare and bake fresh pizza’s.
• Shifts 6 – 8 hours, 2 – 3 days per week during hockey season, less during the off-season.
• Mostly weekends during hockey games plus other entertainment events.
• Kitchen experience preferred but not necessary.
Starting Wage: $10.00/hour (currently multiple openings)

 

CONVENTION SERVICES SETUP (part-time, union)
• Must be able to work independently and in a team environment.
• Set up and strike tables and chairs; lay and remove temporary carpet, set up, strike trade show booths and other various duties assigned.
• While performing the duties of this job, the employee is required to stand, walk, stoop, kneel, crouch, crawl, and use small power tools.
• Able to lift and move at least 50 pounds, with or without assistance.
• Must have a great attitude and work ethic, and have a demonstrated history of working well with co-workers and guests.
• Shifts are typically 6 to 8 hours; 2 to 4 shifts per week; shifts are typically during the day but can also be scheduled occasionally afternoons and/or evenings because of an event driven schedule.
• This union position requires a pre-employment drug and physical testing.
Starting Wage: $10.20/hour (after probation period $12.00/hour) (currently multiple openings)

 

CUSTODIAL SERVICES (part-time, union)
• Clean windows and bathrooms, sweep, mop, and ensure that all DECC facilities are clean and welcoming.
• This is a physical job – While performing the duties of this job, the employee is required to stand, walk, stoop, kneel, crouch, crawl, move at least 50 pounds with or without assistance.
• Must have a great attitude and work ethic; be able to work as a team and independently; and have a demonstrated history of working well with co-workers and guests.
• Shifts are typically 6 to 8 hours; 2 to 4 shifts per week; shifts are typically during the day but can also be scheduled occasionally afternoons and/or evenings because of an event driven schedule.
• This union position requires a pre-employment drug and physical testing.
Starting Wage: $10.20/hour (after probation period $12.00/hour) (currently multiple openings)

 

PARKING TRAFFIC DIRECTOR (part-time)
• Parking attendant performs duties outside directing traffic and helping keep a safe parking lot.
• Required to work outside during rain, snow and heat, etc.
• May also be assigned to work in parking booth collecting parking fees.
• Shifts vary by event and usually 2-4 shifts per week (10-30 hours). Flexible schedule varied by events scheduled.
Starting Wage: $9.75/hour (currently multiple openings)